Buy Gift Cards. Frequently Asked Questions.
If you have any questions or concerns, please call the Customer Service Team toll-free at 513-461-2555. Our hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. (EST). You can also reach us via e-mail. at email@example.com.
PLACING YOUR ORDER
What is my order status?
Email us at firstname.lastname@example.org to contact Customer Service for order status.
How do I change or cancel my order?
To change or cancel your order, you must contact Customer Service. To contact us, please use one of these methods: Phone: 513-461-2555 or via email at email@example.com. Most orders ship out the day the order is received, excluding weekends, we cannot guarantee that an order can be changed or canceled, although we will take all reasonable steps to accommodate your request.
When will my order ship? What if the item is not in stock?
For Corporate Orders, it may take up to 2 weeks plus transit time to ship the items out. We do not stock most of the items available in the corporate boxes. Please take this into consideration when ordering.
RETURNS AND REFUNDS
How do I return items from my online order?
To return an item ordered online within 30 days of receipt, please email us at firstname.lastname@example.org to obtain a RA# (return authorization number). Please note that gift cards cannot be returned.
My order had an item that was damaged or defective or was wrong?
Please Contact us, by using one of these methods: Phone: 513-461-2555, or via email at email@example.com to alert us of the issue, you will be assigned an RA# (return authorization number) for you to be able to ship item(s) back to us. Shipping will not be paid for by buygiftcards.com.
What is the Online Store return policy?
Perishable items and/or gift cards cannot be returned however other stock items may be returned within 30 days of receipt for a refund. Returned merchandise must be in new condition and must have an RA# marked clearly on the side of the box. Because of the custom nature of our products, items that are custom logo-ed and that are not stocked cannot be returned except for factory flawed items. It is your sole responsibility as the customer to confirm the accuracy of all the data such as size and color, graphics and content contained in your order prior to submission.
How will my items ship?
Your order will ship through USPS, UPS or FedEx. You will receive tracking information for each order.
An item is missing from my order?
Please contact us via email at firstname.lastname@example.org to alert us of the issue, your order number and what is missing.
When will my order ship?
We do not stock most of the items in the corporate gift card boxes. It will take 2 weeks plus transit time to get orders out. Please take this into consideration when ordering.
How much is my shipping?
Shipping cost depends on the destination, weight of package and shipping method. You can review your shipping before finalizing your order.
How can I track my package?
Once our warehouse has fulfilled your order, you will be sent an e-mail with tracking details.
Do you ship Internationally?
At this time, we do not offer international shipping. Please check back for updated information.
Is this site secure?
Buygiftcards.com uses the market leader, Stripe, as our payment software. According to Stripe, All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure and doesn’t share any credentials with Stripe’s primary services (API, website, etc.)
I have been declined, help me?
To protect your security and privacy, your bank cannot provide us with information about why your payment was declined. Because of this, you most likely need to contact your bank directly to solve most payment issues.
When can I expect my card to get charged or credited?
Your credit card is charged as soon as you process your order. Refunds can take up to 10 days based on each bank.
What Company name will appear on my credit card statement?
When you place an online order, your credit card statement will show charges made payable to Buygiftcards.com.
What are my payment methods?
Where can I use a Gift Card?
Each gift card has different terms and conditions. Please view the back of each card for full details.
Can I return a gift card?
Gift Cards cannot be returned for a refund. All sales are final. Most gift cards are not redeemable for cash, except where required by law. Please check each gift card for full details.
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